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Won't pull log files - Just sits on "waiting for new data"

Discussion in 'SmarterStats' started by patrickc, Apr 3, 2012.

  1. patrickc

    patrickc New Member

    First time setup. Windows 2008 Servers, IIS, W3C logs. I added my first site. I'm using FTP to pull the log files. I've verified with FileZilla that the login works and I can pull the log files, although I can't pull today's file as the file is locked by process. But there are a ton of other log files in there and I can pull those down via ftp. I ran diagnostics and it shows no errors. When adding the ftp info, I click test and it failed. But then when I clicked the directory, it did connect and it showed me the list of all my W3SVC folder and I had to guess which one was for this first site.

    The smarterstats enterprise web interface just shows "waiting on new data" for my site. Where do I go look for more info on what it's doing?

    Also, how do I figure out which number W3SVC folder belongs to each site?