What is the purpose of this forum? Does smartertools even offer help here?

Discussion in 'SmarterStats' started by patrickc, Apr 13, 2012.

  1. patrickc

    patrickc New Member

    I posted earlier, no responses.

    I installed the product. It won't pull log files. Just says waiting for new data. I know the ftp info worked because it let me browse directories.
  2. DXD

    DXD Product Expert

    This forum is for user to user support. If you want help from SmarterTools directly you need to open a support ticket.
  3. Unfortunately Smartertrack and Smarterstats doesnt enjoy the same support that smartermail does.

    Best bet is to open a ticket, though I cant guarantee that this will get the issue resolved :(