Smarter Stats page says: "Your site is currently processing logs and data is unavailable. In the mea

Discussion in 'SmarterStats' started by heru, Oct 20, 2008.

  1. heru

    heru New Member

    Our Smarter Stats ( SmarterStats FREE Edition 3.2.2539 ) is not working - The Error we get on load
    of the Smarter Stats page says: "Your site is currently processing logs
    and data is unavailable. In the meantime you may use any of the
    functions in the Config area. Please contact support for assistance."
    It has said this for a number of days now.
    There are some error in the log files:
    : 9/23/2008 9:22:58 AM] (T:Gather_For_1) xxxxxxxxxxxxxx - Starting import (43 MB Used)
    : 9/23/2008 9:23:04 AM] (T:Gather_For_1) xxxxxxxxxxxxxx - Time = 6s Read = 1704 Skipped = 0 Records per minute = 16200 (40 MB Used)
    : 9/23/2008 9:38:05 AM] (T:Gather_For_1) xxxxxxxxxxxxxx - Starting import (39 MB Used)
    : 9/23/2008 9:38:12 AM] (T:Gather_For_1) xxxxxxxxxxxxxx - Time = 6s Read = 1702 Skipped = 0 Records per minute = 16320 (40 MB Used)
    : 9/23/2008 9:50:22 AM] (T:) ==================================================================================
    : 9/23/2008 9:50:22 AM] (T:) MAIN PROGRAM START
    : 9/23/2008 9:50:22 AM] (T:) Version: 3.2.2539.16222
    : 9/23/2008 9:50:22 AM] (T:) Started: 9/23/2008 9:50:22 AM
    : 9/23/2008 9:50:22 AM] (T:) ==================================================================================
    : 9/23/2008 9:50:25 AM] (T:ServiceLifetimeThread) -------------------------------------------------------------
    : 9/23/2008 9:50:25 AM] (T:ServiceLifetimeThread) >>>>>>>>>>>>>> Service State: STARTING
    : 9/23/2008 9:50:25 AM] (T:ServiceLifetimeThread) -------------------------------------------------------------
    : 9/23/2008 9:50:25 AM] (T:ServiceLifetimeThread) >>>>>>>>>>>>>> Service State: STARTED
    : 9/23/2008 9:50:37 AM] (T:Gather_For_1) xxxxxxxxxxxxxx - Starting import (18 MB Used)
    : 9/23/2008 9:50:45 AM] (T:Gather_For_1) xxxxxxxxxxxxxx - Time = 8s Read = 606 Skipped = 0 Records per minute = 4500 (44 MB Used)
    : 9/23/2008 10:05:46 AM] (T:Gather_For_1) xxxxxxxxxxxxxx - Starting import (40 MB Used)
    : 9/23/2008 10:05:52 AM] (T:Gather_For_1) xxxxxxxxxxxxxx - Time = 6s Read = 2277 Skipped = 0 Records per minute = 21720 (40 MB Used)
    : 9/23/2008 10:08:29 AM] (T:ServiceLifetimeThread) <<<<<<<<<<<<<< Service State: STOPPING (39 MB Used)
    Information: 9/23/2008 10:08:29 AM] (T:ServiceLifetimeThread) Closing remoting channels (39 MB Used)
    : 9/23/2008 10:08:29 AM] (T:ServiceLifetimeThread) ------------------------------------------------------------- (39 MB Used)
    : 9/23/2008 10:08:29 AM] (T:ServiceLifetimeThread) <<<<<<<<<<<<<< Service State: STOPPED (39 MB Used)
    : 9/23/2008 10:08:29 AM] (T:ServiceLifetimeThread) ------------------------------------------------------------- (39 MB Used)
    : 9/23/2008 10:08:30 AM] (T:) ==================================================================================
    : 9/23/2008 10:08:30 AM] (T:) MAIN PROGRAM START
    : 9/23/2008 10:08:30 AM] (T:) Version: 3.2.2539.16222
    : 9/23/2008 10:08:30 AM] (T:) Started: 9/23/2008 10:08:30 AM
    : 9/23/2008 10:08:30 AM] (T:) ==================================================================================
    : 9/23/2008 10:08:30 AM] (T:ServiceLifetimeThread) -------------------------------------------------------------
    : 9/23/2008 10:08:30 AM] (T:ServiceLifetimeThread) >>>>>>>>>>>>>> Service State: STARTING
    : 9/23/2008 10:08:30 AM] (T:ServiceLifetimeThread) -------------------------------------------------------------
    : 9/23/2008 10:08:30 AM] (T:ServiceLifetimeThread) >>>>>>>>>>>>>> Service State: STARTED
    : 9/23/2008 10:08:31 AM] (T:Gather_For_1) xxxxxxxxxxxxxx - Starting import (19 MB Used)
    : 9/23/2008 10:08:37 AM] (T:Gather_For_1) xxxxxxxxxxxxxx - Time = 6s Read = 250 Skipped = 0 Records per minute = 2400 (43 MB Used)
    : 9/23/2008 10:21:31 AM] (T:ServiceLifetimeThread) <<<<<<<<<<<<<< Service State: STOPPING (41 MB Used)
    Information: 9/23/2008 10:21:31 AM] (T:ServiceLifetimeThread) Closing remoting channels (40 MB Used)
    : 9/23/2008 10:21:31 AM] (T:ServiceLifetimeThread) ------------------------------------------------------------- (40 MB Used)
    : 9/23/2008 10:21:31 AM] (T:ServiceLifetimeThread) <<<<<<<<<<<<<< Service State: STOPPED (40 MB Used)
    : 9/23/2008 10:21:31 AM] (T:ServiceLifetimeThread) ------------------------------------------------------------- (40 MB Used)
    : 9/23/2008 10:37:49 AM] (T:) ==================================================================================
    : 9/23/2008 10:37:49 AM] (T:) MAIN PROGRAM START
    : 9/23/2008 10:37:49 AM] (T:) Version: 3.2.2539.16222
    : 9/23/2008 10:37:49 AM] (T:) Started: 9/23/2008 10:37:49 AM
    : 9/23/2008 10:37:49 AM] (T:) ==================================================================================
    : 9/23/2008 10:37:49 AM] (T:ServiceLifetimeThread) -------------------------------------------------------------
    : 9/23/2008 10:37:49 AM] (T:ServiceLifetimeThread) >>>>>>>>>>>>>> Service State: STARTING
    : 9/23/2008 10:37:49 AM] (T:ServiceLifetimeThread) -------------------------------------------------------------
    : 9/23/2008 10:37:49 AM] (T:ServiceLifetimeThread) >>>>>>>>>>>>>> Service State: STARTED
    : 9/23/2008 10:37:50 AM] (T:Gather_For_1) xxxxxxxxxxxxxx - Starting import (19 MB Used)
    : 9/23/2008 10:37:57 AM] (T:Gather_For_1) xxxxxxxxxxxxxx - Time = 7s Read = 3850 Skipped = 0 Records per minute = 33120 (44 MB Used)
    : 9/23/2008 10:39:35 AM] (T:)
    =================================================================================================
    System.ArgumentException: Item has already been added. Key in dictionary: "version_update" Key being added: "version_update"
    at System.Collections.Hashtable.Insert(Object key, Object nvalue, Boolean add)
    at System.Collections.Hashtable.Add(Object key, Object value)
    at SStatSvc.Config.ServerSettings.LoadMap()
    at SStatSvc.Config.ServerSettings.HandlesTable(String tableName)
    at SStatSvc.SQL.QueryTable.ExecuteQuery(SQLQuery qi)
    at SStatSvc.Communication.SSQuery.ExecuteReturnDataReturn(String queryText, String[] otherVariables)
    =================================================================================================
    (45 MB Used)
    : 9/23/2008 10:39:35 AM] (T:) SQL Error: select * from version_info (45 MB Used)
    : 9/23/2008 10:39:35 AM] (T:)
    =================================================================================================
    System.Exception: At least 3 arguments must be passed to the function: SiteID, StartDate, EndDate, and TopCount (optional).
    at SStatSvc.SQL.QueryTable_StatsItem.InternalExecuteSelectQuery(SQLSelectQuery qi, QueryTask task)
    at SStatSvc.SQL.QueryTable.ExecuteQuery(SQLQuery qi)
    at SStatSvc.Communication.SSQuery.ExecuteReturnDataReturn(String queryText, String[] otherVariables)
    =================================================================================================
    (45 MB Used)
    : 9/23/2008 10:39:35 AM] (T:) SQL Error: Select * from valid_dates(1) (45 MB Used)
    : 9/23/2008 10:52:59 AM] (T:Gather_For_1) xxxxxxxxxxxxxx - Starting import (42 MB Used)
    : 9/23/2008 10:53:06 AM] (T:Gather_For_1) xxxxxxxxxxxxxx - Time = 6s Read = 1578 Skipped = 0 Records per minute = 14580 (45 MB Used)
    : 9/23/2008 11:08:07 AM] (T:Gather_For_1) xxxxxxxxxxxxxx - Starting import (44 MB Used)
    : 9/23/2008 11:08:14 AM] (T:Gather_For_1) xxxxxxxxxxxxxx - Time = 7s Read = 2014 Skipped = 0 Records per minute = 18240 (50 MB Used)
    : 9/23/2008 11:23:15 AM] (T:Gather_For_1) xxxxxxxxxxxxxx - Starting import (49 MB Used)
    : 9/23/2008 11:23:22 AM] (T:Gather_For_1) xxxxxxxxxxxxxx - Time = 7s Read = 3110 Skipped = 0 Records per minute = 26460 (46 MB Used)

    The Al least 3 argument exception is repeatedly occurs until now. Please help me.
  2. ST-TUzzanti

    ST-TUzzanti SmarterTools Staff

    Since you are using the FREE version, you should upgrade to 4.x and start a re-process. A lot of things have changed and there would be more information to narrow down the issue if it even still existed. An update is also coming out today for 4.x with even more enhancements, one of which is a speed increase in processing!