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Question Outlook 2013 and public folders

Discussion in 'SmarterMail' started by Snipex83, Apr 16, 2013.

  1. Snipex83

    Snipex83 New Member

    I have the following Setup:

    Smartermail Enterprise Edition 11.0.4821 with EWS and EAS.
    Running on IIS 7

    Five Accounts using the EWS via Outlook 2011 and i can add calendars via "public folders" it works perfectly with the appointmentplaner.

    One Account uses the EAS via Outlook 2013 and can not see the "public folders" e.g. like shared Calendars.

    With the add to Outlook button the appointmenplaner with the free/busy functionality not works.

    How i have to Setup the Account in Outlook 2013 that i can use the "public folders" especially the free/busy functionality?
  2. chicagonettech

    chicagonettech Product Expert

    First, you need to update to 11.1, the most recent version of SmarterMail - there will probably be a minor version update this coming Thursday, so update this weekend andit will resolve several things for you.

    Second, Outlook 2013 changes the way a lot of things are done. What you are seeing is NOT a SmarterMail issue, but a Microsoft issue. The following links will prove helpful:






  3. Snipex83

    Snipex83 New Member

    Thanks for the Answer.

    I understand the pubcal and pubfreebusy folders are replaced by other Services from MS in Outlook 2013.
    The pubfreebusy is replaced with the "Exchange Availability service" which is configured in autodiscover.


    I have installed now the next Minor from Smartermail 11.1.4842 today.

    So i have to check how can i run the "Exchange Availability service" under Smartermail, or how i have to configure the autodiscover.

    The Question here is, have Smartermail a possibility for running the "Exchange Availability service" ?

    I think i do the tests with https://www.testexchangeconnectivity.com/
  4. chicagonettech

    chicagonettech Product Expert

    Remember, your results will also be based on HOW the Office 2013 was installed in the first place. In order to have the additional folders show there are some pretty tough requirements for the installation portion of the product.
  5. Snipex83

    Snipex83 New Member

    So i have testet with the exchangeconnectivity.com services with the SRV DNS is all okey and green.

    The detailed case:

    I share a calendar in Smartermail 11.1 and i have attached the Calendar in the Webinterface.
    In Mac:Office2011 (Connected via EWS) i found this Calendar under the "Public Folders" but in Outlook 2013 Win 7/8 (Connected via EAS) i dont find these "public folders".

    Here is a Picture that show where i have to find these folders in Outlook 2013:

    There are multiple Possibilitys now:

    - I completly misunderstud how i have to add a shared Calendar in Outlook 2013
    - Is there a issu in Outlook for handling public Folders via ActiveSync
    - Is Smartermail ActiveSync supporting public folders in Outlook 2013
    - Is the autodiscover service okey

    I test an configure a lot of things but i think the only way for using the free/busy functionality in Outlook 2013 is, when i can add the Calendar as a public folder.
    And Outlook 2013 supports "public folders" as we see in the Picture.
  6. Snipex83

    Snipex83 New Member

    Unfortunately is the free/busy and public share calendar one of the most important features for Outlook users.
    After i spend hours and hours to detect where the Problem is, i think actually is not possible to use
    free/busy and public share calendar with the Smartertools ActiveSync Protokoll in Outlook 2013.

    I wait the next few Minors... hope so that i have luck... ;-)
  7. Snipex83

    Snipex83 New Member

    Next Step after analysis the whole autodiscover protocoll between outlook 2013 and Smartermail.

    I think i have found a possibly reason why outlook 2013 cannot screen the Public folders for Calendar Sharing:

    Here are the requirements for Public Folder's in Outlook 2013

    If the Autodiscover Service not send the Publicfolderinformation, the Client will not screen the Public folders. That sounds easy but isnt it ;-).

    The Autodiscoverservice from Smartermail return the following XML for EAS in Outlook 2013:

    <?xml version="1.0"?>
    <Autodiscover xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
    <Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/mobilesync/responseschema/2006">
    <DisplayName>Jane doe</DisplayName>

    The Autodiscoverservice from Smartermail return a really bigger XML for EWS.

    Is there a Way to configure a EWS Account in Outlook 2013 instead of ActiveSync?
    If yes where i can find documentation about this?
  8. chicagonettech

    chicagonettech Product Expert

  9. Snipex83

    Snipex83 New Member

    Thanks for your reply,

    i have checked the Link but i found no more Information about the public folders or the free/busy functionality.

    but i have found this:

    On https://www.testexchangeconnectivity.com you can check the freebusy functionality of your service,

    the connection tests are okey but the freebusy tests ends with a fail:

    The ActiveSync tests are all okey.

    And the Exchange Web Service test fails if the test try to create a folder.