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IMAP Outlook 2007 Deleted Items Folder

Discussion in 'SmarterMail' started by aaccessnet, Jun 5, 2009.

  1. aaccessnet

    aaccessnet New Member


    I am using Smarter Mail Enterprise 5. My client is Outlook 2007 using IMAP. When I delete an item in outlook a get a strike through the message but then stays in the inbox, or if I purge it gets permanently deleted.

    I called support for the mail server and they told me outlook is not sending the command to the server to move the message to the deleted items folder. He also said in earlier versions of outlook you need to create a rule.

    Does anyone know if there is a setting to resolve this issue. If I log in the web mail interface, and delete a message it will go to the deleted folder on the web mail and in outlook.

    Any help is greatly appreciated.
  2. ramiss

    ramiss Senior Member

    Unfortunately this is how Outlook works. It is not an issue with SM, it happens with every other mail server (except for Exchange).

    The easiest method to move mail to the Deleted folder is to drag them over.