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Request E-Mailing the chat transcripts at any given time - Is this possible?

Discussion in 'SmarterTrack' started by JohnGalt, Apr 12, 2012.

  1. JohnGalt

    JohnGalt New Member

    Hi,

    We are using SmarterTrack Enterprise 7.3 and sometimes receiving requests from our customers to send "chat transcripts" via e-mail after days from the chat.

    We are aware that the e-mail option is displayed to customers at the end of each chat session, but we also would like to be able to e-mail chat transcripts at any given time from SmarterTrack Management interface.

    Reason - When we try to send out chat transcripts by copy/paste - it copies the "coaching" messages too and it is not desired. Cleaning the "coaching" messages from copy/paste is a tedious task and subject to human errors.

    Kind regards,
    John
  2. carles1988

    carles1988 New Member

    Hello!

    I am a newbie on this. Im wondering if you could tell me what is this so called SmarterTrack Enterprise 7.3? Thanks for your reply!




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  3. DXD

    DXD Product Expert