We are trialing SmarterTrack Enterprise 7.6.4443. We've set up our support email address as the POP address and switched on the auto-responder. I understand the term "auto-responder", but is there any way of configuring when this is sent? Our customers often CC this email address in communication with others, which doesn't warrant retaining a ticket. In this situation I want to delete the ticket and not have them receive the auto-responder. So not sending it when POP address is only CC'd would probably be enough. I haven't spent too much time yet on events, but could these be used as an alternative to moderate who receives a response email?