SmarterTrack Enterprise 7.6.4450 We enabled Knowledge Base article ratings for a time, but now we have disabled them. What I want to do now is remove the existing ratings, so that no star system is visible when users are viewing the KB. Settings > Portal > Knowledge Base > "Enable ratings" is unchecked Knowledge Base > Rating moderation > Any user who left a rating has been "Excluded" Yet star ratings still show up in the KB. See: http://support.discountasp.net/KB/c214/discountaspnet.aspx 1) Why would the KB indicate that there are active ratings when all users who left ratings have been excluded? 2) How do I remove that Ratings column completely?