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Bug/Issue Auto responder has stopped working

Discussion in 'SmarterTrack' started by twshjm, Mar 28, 2012.

  1. twshjm

    twshjm New Member

    We are using SmarterTrack Enterprise 7.6.4443. I wanted to enable an email to be sent to my clients when an agent closes a task manually, from looking in the forum I found that creating an event would do this. As soon as did this, all autoresponders stopped working. I have deleted the event now but the autoresponders are not working still. What have I done wrong?

  2. maximtech

    maximtech New Member

    We are having the same problem

    Our autoresponder only responds to email addresses on our server. It will not send to external email addresses.