I would like to append one ticket to another when appropriate. (i.e. when multiple tickets are related to a single issue, I would like them grouped in some way) I believe that I have found the feature that provides this functionality, however the error message does not give me much indication of why it is not working. Version: SmarterTrack Enterprise 6.3 Select a ticket. Click the "Add" drop down and choose "Existing Item". In the window that appears select "Ticket" from the drop-down list. Enter the ticket number and click "Attach". I get the following message: "The item you are attempting to attach requires one or more custom field values to be completed first" If someone could tell what these "custom field values" pertain to, or where I may find them, it would be greatly appreciated. Thanks in advance.