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554 Sending address not accepted due to spam filter

Discussion in 'SmarterMail' started by cillroy, Jul 27, 2006.

  1. cillroy

    cillroy New Member

    My customer gets this error when trying to send via Outlook

    Task 'mail.[domain removed].com -
    Sending' reported error (0x800CCC78) : 'Unable to send the message. Please
    verify the e-mail address in your account properties. The server responded: 554
    Sending address not accepted due to spam filter'

    If we send via the web interface it works just fine.

    I cannot seem to find any useful previous threads, and would like some help figuring this one out.

    Here is a copy of the smtp log

    09:17:13 [][36532] rsp: 220 mail.[domain removed].com
    09:17:13 [][36532] connected at 7/27/2006 9:17:13 AM
    09:17:14 [][36532] cmd: EHLO [REMOVED]
    09:17:14 [][36532] rsp: 250-cc-sql01 Hello [] 250-SIZE 31457280 250-AUTH LOGIN CRAM-MD5 250 OK
    09:17:14 [][36532] cmd: MAIL FROM: <[email address]>
    09:17:19 [][36532] rsp: 554 Sending address not accepted due to spam filter
    09:17:19 [][36532] disconnected at 7/27/2006 9:17:19 AM
  2. Kevin Millican

    Kevin Millican New Member

    The mail has been blocked because the IP address is listed on multiple RBL lists, see :-

  3. cillroy

    cillroy New Member

    The actual SMTP server or the ip from the Outlook connection itself? The email is being sent from an account that exists on the SM3 server to an account that exists in the same domain on the same SM3 server.
  4. ST-JLance

    ST-JLance New Member

    The IP from the Outlook Connection. You have SMTP Blocking set up, and the user is failing enough tests(see the previous post about RBL lists) to get himself blocked. Relax SMTP Blocking rules, or whitelist his IP.
  5. cillroy

    cillroy New Member

    Is there a way to see how/which rules he is failing on?
  6. ST-JLance

    ST-JLance New Member

    There is no way to see what rules he failed. However, its shouldn't be too hard to figure out if you have your SMTP logs set to detailed. Find the transaction where he is blocked, and from there you can check his SPF, reverse dns, and any RBLs on which he might be blocked.

    http://www.dnsstuff.com/tools/ip4r.ch?ip= for example, will let you see which RBLs any given IP fails on.

    Edit: As someone already posted, he failed quite a few RBLs because he has a dynamic IP address.
  7. timonline

    timonline New Member

    I had the same error message.

    If i send from outlook, i get that message and the web interface works fine.

    I fixed the problem by doing the following:

    Going to "Account Settings" which can be found under the Tools menu.

    Go to email tab, and select the account that is giving you trouble, double click to open the "change e-mail account" dialog.

    Click on "More settings" then select "outgoing server" tab and checking on "my outgoing server (SMTP) requires authentication"

    select "log on using" radio button and entering the username including the "@domain.com" at the end and entering my password

    Checking "remember password" then click ok to close the "change e-mail account" dialog and clicking next to save changes.

    After doing this, it works like a charm. The reason is that my email server needed authentication.

    Hope this helps