554 5.7.1 - Connection refused. IP name lookup failed

Discussion in 'SmarterMail' started by gregsatt, Nov 30, 2008.

  1. gregsatt

    gregsatt New Member

    I am getting email rejected for the following reason: 554 5.7.1 - Connection refused. IP name lookup failed for 216.219.168.100
    I am new to having a VPS and am not sure how to configure everything properly. Is there something I can add in addition to what you see below that could help me not get the connection refused email message? I did a reverse DNS test and it was unable to resolve... When I do an IP lookup, the company that owns the servers (affinity) comes up rather than my company. I don't own the servers, I just use them as a Virtual Private Server.

    Any advice would be greatly appreciated. I am very new to web hosting so please speak in laymens language where possible :)

    Thanks,

    Greg

    [TABLE]<th><INPUT class=checkbox onclick=DNSZoneListSelect() type=checkbox value=true name=DNSZoneListSelectAll autocomplete="off"></th><th>Host</th><th>Record type</th><th>Value</th></tr><INPUT class=checkbox id=del_70 onclick=DNSZoneListSelectOnChange(this) type=checkbox value=70 name=del[] autocomplete="off">|216.219.168.100 / 8|PTR|mail.freerentmoney.com.
    <INPUT class=checkbox id=del_10 onclick=DNSZoneListSelectOnChange(this) type=checkbox value=10 name=del[] autocomplete="off">|216.219.168.100 / 24|PTR|freerentmoney.com.
    <INPUT class=checkbox id=del_12 onclick=DNSZoneListSelectOnChange(this) type=checkbox value=12 name=del[] autocomplete="off">|blog.freerentmoney.com.|A|216.219.168.100
    <INPUT class=checkbox id=del_1 onclick=DNSZoneListSelectOnChange(this) type=checkbox value=1 name=del[] autocomplete="off">|freerentmoney.com.|NS|ns.freerentmoney.com.
    <INPUT class=checkbox id=del_3 onclick=DNSZoneListSelectOnChange(this) type=checkbox value=3 name=del[] autocomplete="off">|freerentmoney.com.|A|216.219.168.100
    <INPUT class=checkbox id=del_7 onclick=DNSZoneListSelectOnChange(this) type=checkbox value=7 name=del[] autocomplete="off">|freerentmoney.com.|MX (5)|mail.freerentmoney.com.
    <INPUT class=checkbox id=del_9 onclick=DNSZoneListSelectOnChange(this) type=checkbox value=9 name=del[] autocomplete="off">|ftp.freerentmoney.com.|CNAME|freerentmoney.com.
    <INPUT class=checkbox id=del_8 onclick=DNSZoneListSelectOnChange(this) type=checkbox value=8 name=del[] autocomplete="off">|mail.freerentmoney.com.|A|216.219.168.100
    <INPUT class=checkbox id=del_66 onclick=DNSZoneListSelectOnChange(this) type=checkbox value=66 name=del[] autocomplete="off">|mail.freerentmoney.com.|MX (0)|mail.freerentmoney.com.
    <INPUT class=checkbox id=del_5 onclick=DNSZoneListSelectOnChange(this) type=checkbox value=5 name=del[] autocomplete="off">|mssql.freerentmoney.com.|A|216.219.168.100
    <INPUT class=checkbox id=del_2 onclick=DNSZoneListSelectOnChange(this) type=checkbox value=2 name=del[] autocomplete="off">|ns.freerentmoney.com.|A|216.219.168.100
    <INPUT class=checkbox id=del_13 onclick=DNSZoneListSelectOnChange(this) type=checkbox value=13 name=del[] autocomplete="off">|photo.freerentmoney.com.|A|216.219.168.100
    <INPUT class=checkbox id=del_6 onclick=DNSZoneListSelectOnChange(this) type=checkbox value=6 name=del[] autocomplete="off">|sitebuilder.freerentmoney.com.|A|216.219.168.100
    <INPUT class=checkbox id=del_67 onclick=DNSZoneListSelectOnChange(this) type=checkbox value=67 name=del[] autocomplete="off">|smtp.freerentmoney.com.|MX (0)|mail.freerentmoney.com.
    <INPUT class=checkbox id=del_4 onclick=DNSZoneListSelectOnChange(this) type=checkbox value=4 name=del[] autocomplete="off">|webmail.freerentmoney.com.|A|216.219.168.100
    <INPUT class=checkbox id=del_11 onclick=DNSZoneListSelectOnChange(this) type=checkbox value=11 name=del[] autocomplete="off">|www.freerentmoney.com.|CNAME|freerentmoney.com.
    [/TABLE]
  2. pdecker

    pdecker Member

    Re: 554 5.7.1 - Connection refused. IP name lookup failed

    The party responsible for the IP address range needs to add the PTR record on their DNS servers. You can check the responsible part at http://www.arin.net

    Here is the output from the query on your IP address:

    ------------------------------​
    OrgName: Affinity Internet, Inc
    OrgID: AFFI
    Address: Corporate headquarters
    Address: 3250 W. Commercial Blvd.
    City: Ft. Lauderdale
    StateProv: FL
    PostalCode: 33309
    Country: US

    ReferralServer: rwhois://rwhois.ftl.affinity.com:4321/

    NetRange: 216.219.128.0 - 216.219.255.255
    CIDR: 216.219.128.0/17
    NetName: AFFINITY-216-219-128-0
    NetHandle: NET-216-219-128-0-1
    Parent: NET-216-0-0-0-0
    NetType: Direct Allocation
    NameServer: NS.VALUEWEB.NET
    NameServer: NS2.VALUEWEB.NET
    Comment: ADDRESSES WITHIN THIS BLOCK ARE NON-PORTABLE
    RegDate: 1999-09-14
    Updated: 2004-11-16

    OrgAbuseHandle: ABUSE649-ARIN
    OrgAbuseName: Abuse
    OrgAbusePhone: +1-954-334-8080
    OrgAbuseEmail: abuse@affinity.com

    OrgTechHandle: ZA94-ARIN
    OrgTechName: Affinity Internet IP Management Group
    OrgTechPhone: +1-954-334-8080
    OrgTechEmail: ip-admin@affinity.com

    # ARIN WHOIS database, last updated 2008-11-30 19:10
    # Enter ? for additional hints on searching ARIN's WHOIS database.
    ------------------------------​
    So contact Affinity and have them add the PTR record and you should be golden.