http://forums.smartertools.com/ The Official SmarterTools-Sponsored Community en Wed, 16 May 2012 15:50:43 GMT vBulletin 60 http://forums.smartertools.com/images/misc/rss.png http://forums.smartertools.com/ http://forums.smartertools.com/showthread.php/31063-Daylight-Saving-Time-Issue?goto=newpost Wed, 16 May 2012 10:31:16 GMT Hi, message sent or received in smartermail web interface 9.3.4513 appear one hour overdue when customers use Egypt Time Zone. Egypt government... Hi,

message sent or received in smartermail web interface 9.3.4513 appear one hour overdue when customers use Egypt Time Zone. Egypt government have canceled daylight saving time in may 2011 so i think this is not reflected in software code. is there a patch or a configuration file to edit in order to solve this problem.

thanks. ]]> SmarterMail mhamdy http://forums.smartertools.com/showthread.php/31063-Daylight-Saving-Time-Issue http://forums.smartertools.com/showthread.php/31062-Viewing-subscribers-under-admin-account-logs-you-off?goto=newpost Tue, 15 May 2012 22:25:34 GMT SmarterMail Enterprise Edition 9.1.4429 Task: Viewing the list of subscribers for any mailing lists while logged in as an administrator (NOT a... SmarterMail Enterprise Edition 9.1.4429

Task: Viewing the list of subscribers for any mailing lists while logged in as an administrator (NOT a domain users flagged as an administrator)

Behavior: If you are logged in as smartermail admin and you go to view a list of subscribers for any domain mailing list, you get logged out

Steps to recreate:

1. Login as a smartermail admin
2. Domain > Manage
3. Domain Settings > Mailing Lists > Mailing Lists
4. Check next to any mailing list
5. Edit
6. Manage > Subscribers
7. You will be redirected to the login screen

To correctly view the subscribers you will need to login as a member of that particular domain with admin privileges. Then it will display fine.

Thanks

Tony ]]> SmarterMail vantucko http://forums.smartertools.com/showthread.php/31062-Viewing-subscribers-under-admin-account-logs-you-off http://forums.smartertools.com/showthread.php/31061-Sending-e-mail-to-local-users-using-Outlook?goto=newpost Tue, 15 May 2012 19:53:37 GMT Hello,

When using Outlook, if I send an e-mail to several addresses, and one of these address doesn't exist, the e-mail is not sent to anyone. (The sender and the non-existant receiver are on the same domain).

I guess Outlook checks the e-mail server for local users, if a user does not exist, it will not send the e-mail (to anyone).

Is there a way to force the e-mail to be sent anyway? I mean, are there any configuration I can make on Smartermail (or Outlook) to enable this behavior?

Thanks. ]]> SmarterMail rafael http://forums.smartertools.com/showthread.php/31061-Sending-e-mail-to-local-users-using-Outlook http://forums.smartertools.com/showthread.php/31060-Outbound-IP?goto=newpost Tue, 15 May 2012 19:10:00 GMT Hello All,

I have a simple question but I wanted to know if you don't select an IP Address for Outbound IP and leave it as Unassigned under domain settings for an account does it send mail out through the default IP of Primary DNS? I am using Smartmail 8.x.

Thanks for the help,

Frank G. ]]> SmarterMail Frank http://forums.smartertools.com/showthread.php/31060-Outbound-IP http://forums.smartertools.com/showthread.php/31059-Auto-Responder-feature-in-Smartermail-professional-8-causes-IE-to-freeze-and-crash?goto=newpost Tue, 15 May 2012 18:52:12 GMT We are using smartermail professional 8.0 and in Internet Explorer versions 8 and 9 the auto responder message does not function properly. Anytime... We are using smartermail professional 8.0 and in Internet Explorer versions 8 and 9 the auto responder message does not function properly. Anytime we go to make a change to the auto responder message, in an email account, it just freezes IE and causes it to crash. Is this a known issue and are there any fixes for it. ]]> SmarterMail nheatherly http://forums.smartertools.com/showthread.php/31059-Auto-Responder-feature-in-Smartermail-professional-8-causes-IE-to-freeze-and-crash http://forums.smartertools.com/showthread.php/31057-Move-SM-domains-between-different-server-versions?goto=newpost Tue, 15 May 2012 15:19:34 GMT Is it possible to move a domain from a server running 7.6 to a new server running 9.0 ? Thanks Is it possible to move a domain from a server running 7.6 to a new server running 9.0 ?

Thanks ]]> SmarterMail Mondeo http://forums.smartertools.com/showthread.php/31057-Move-SM-domains-between-different-server-versions http://forums.smartertools.com/showthread.php/31056-Going-back-from-9-x-to-8-x-any-instructions-available-anywhere?goto=newpost Tue, 15 May 2012 14:24:00 GMT Hello,

does someone has reinstalled SmarterMail 8.x over 9.x? Is there any steps which needs to be done before going back to 8.x? I'm having some performance issues which I think they've started with 9.x beta and now I'm wondering if I return to 8.x SmarterMail will perform better. Before I make this step I would like to know if someone done this and if there is anything I should do before reverting to 8.x.

Thank you ]]> SmarterMail GrZeCh http://forums.smartertools.com/showthread.php/31056-Going-back-from-9-x-to-8-x-any-instructions-available-anywhere http://forums.smartertools.com/showthread.php/31054-Who-s-On-Script-Generation-Issues?goto=newpost Mon, 14 May 2012 23:45:47 GMT There are two issues with the WhosOn script generation: 1) The WhosOn script generator does not allow you to select the brand for which it is... There are two issues with the WhosOn script generation:

1) The WhosOn script generator does not allow you to select the brand for which it is generated. It appears to only use the default URL as opposed to being able to generate it for a specific brand.

2) The WhosOn script is specifically generated for either HTTP or HTTPS. It should have an option to generate a protocol agnostic version of the script so that if you're on an HTTP site, it uses HTTP and that if you're on an HTTPS site, it uses HTTPS. Google analytics does something similar with a script line like this:
ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; ]]> SmarterTrack 8.x Public BETA Tony Valenti http://forums.smartertools.com/showthread.php/31054-Who-s-On-Script-Generation-Issues http://forums.smartertools.com/showthread.php/31053-For-those-using-ClamAV-check-Friday-5-11-2012-quarantine?goto=newpost Mon, 14 May 2012 19:15:20 GMT It appears that ClamAV had a bad virus pattern on Friday 5/11. We had hundreds of false positives in our virus quarantine. You may want to check... It appears that ClamAV had a bad virus pattern on Friday 5/11. We had hundreds of false positives in our virus quarantine. You may want to check yours as well.

-Joe ]]> SmarterMail csimo http://forums.smartertools.com/showthread.php/31053-For-those-using-ClamAV-check-Friday-5-11-2012-quarantine http://forums.smartertools.com/showthread.php/31052-Live-Chat-not-functioning-properly-cannot-end-chats-or-see-chat-conversations?goto=newpost Mon, 14 May 2012 17:09:03 GMT Hello all - I have SmarterTrack Enterprise Edition 7.6. The problem I am having is two-fold. First, I cannot see any conversations between myself... Hello all - I have SmarterTrack Enterprise Edition 7.6.

The problem I am having is two-fold. First, I cannot see any conversations between myself and the user - I type something in the chat box, but nothing appears in the chat window. Secondly, I cannot end a chat. I click the "End Chat" button, and I get the popup that asks if I want to end the chat, and I click "OK", but nothing happens. I am having someone check the chat error logs for me to see if there is an answer there, but if anyone has experienced this before, I would love to hear from you.

Thanks!

Mike ]]> SmarterMail shockzilla http://forums.smartertools.com/showthread.php/31052-Live-Chat-not-functioning-properly-cannot-end-chats-or-see-chat-conversations http://forums.smartertools.com/showthread.php/31051-Call-Log-Related-Items-Link?goto=newpost Mon, 14 May 2012 16:46:53 GMT I am having issues with clicking on the related items ticket link. I have tried it in CHrome, IE9, FF, and Opera and the ticket # link is a dead... I am having issues with clicking on the related items ticket link. I have tried it in CHrome, IE9, FF, and Opera and the ticket # link is a dead link.

update: this is happening only when I go to a call log item (call log-->item-->related item--> click on the ticket link). This does not open the item.

It seems to be working properly if you have a related item attached to a ticket as opposed to a call log. ]]> SmarterTrack 8.x Public BETA Johnny http://forums.smartertools.com/showthread.php/31051-Call-Log-Related-Items-Link http://forums.smartertools.com/showthread.php/31050-Transparent-icondock-png-for-SmarterMail-9-0?goto=newpost Mon, 14 May 2012 16:30:22 GMT Does anyone have a transparent icondock.png for the side bar? I want to change the background of icons as they are too dark for my current theme. ... Does anyone have a transparent icondock.png for the side bar? I want to change the background of icons as they are too dark for my current theme.

Many thanks
Arthur ]]> Skinning arthur http://forums.smartertools.com/showthread.php/31050-Transparent-icondock-png-for-SmarterMail-9-0 http://forums.smartertools.com/showthread.php/31049-SmarterTrack-8-0-4513-reports-all-KB-article-links-as-broken?goto=newpost Mon, 14 May 2012 16:24:23 GMT The "Broken Links" checker reports any link in a KB article as broken. Upon viewing the article and clicking on each link, they work as expected. Why all of the false positives? ]]> SmarterTrack 8.x Public BETA smbender http://forums.smartertools.com/showthread.php/31049-SmarterTrack-8-0-4513-reports-all-KB-article-links-as-broken http://forums.smartertools.com/showthread.php/31048-Messages-stuck-in-Spool?goto=newpost Mon, 14 May 2012 16:15:26 GMT I seem to have an issue somewhere and I am trying to track it down. I have emails that are getting "stuck" in the spool with the status of Waiting to Deliver, most of them fly thru the spool with no issues. I do not run any spam or antivirus or greylisting on this domain (it is done elsewhere). So that can not be the issue. Has anyone run across this before?

Thanks - Kelli ]]> SmarterMail ksterley http://forums.smartertools.com/showthread.php/31048-Messages-stuck-in-Spool http://forums.smartertools.com/showthread.php/31047-User-Tracking-%28Who-s-On%29-Thread-is-Stuck-on-Starting?goto=newpost Mon, 14 May 2012 16:05:55 GMT This thread seems to be stuck in "Starting" status. I've tried killing the thread and restarting, but that doesn't make it work either. IISRESET didn't help either. ]]> SmarterTrack 8.x Public BETA Tony Valenti http://forums.smartertools.com/showthread.php/31047-User-Tracking-%28Who-s-On%29-Thread-is-Stuck-on-Starting